Podcasts

Watch: Dublin Airport Opens Amazing Sensory Room For Special Needs Passengers

A purpose-built room for passengers with autism, dementia, cognitive impairment or other special needs. The new Sensory Room is located after security screening in Terminal 2 and just before the 400 boarding gates. It can be also be accessed via Terminal 1. Depending on the passenger’s requirements, users will have the option to transform the room from a calming and relaxing environment to a stimulating interactive space full of light, colour and sound. Dublin Airport’s new state-of-the-art Sensory Room includes relaxing music, mood lighting, bean bags, comfortable seating, digital display panels, tactile panels, textured flooring and a game to improve memory and motor skills. We've a new sensory room at Dublin Airport complete with relaxing music, comfortable seating and mood lighting. If you're travelling with an important flyer, be sure to book in advance. For more details see https://t.co/vtUk50mZM4 #SensoryRoom pic.twitter.com/l9u9oHKWeH — Dublin Airport (@DublinAirport) November 25, 2019 The Sensory Room is free for passengers departing from the airport, with 60-minute sessions available by emailing [email protected]. Dublin Airport's Customer Experience Manager, Liz Kavanagh chats to Dermot and Dave about the new facility and how significant it is. Check out their talk in full by pressing the play button on screen.  Important Flyer Dublin Airport has operated an Autism ‘Important Flyer’ programme since 2017 whereby a wristband or lanyard is provided in advance to passengers with autism who are travelling through the airport. It can be shown to any staff member if assistance is required at security, passport control or any area where there may be queues or crowds. You should apply for the lanyard well in advance of travelling and you will need to provide confirmation of a diagnosis of autism. For information on applying for a lanyard you may contact the Customer Experience Department in Dublin Airport on + 353 1 8144717 / + 353 1 8144695. Dublin Airport have useful visual guides for both terminals available to download. Visual Guide Terminal 1 Visual Guide Terminal 2     see more