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The concierge industry is undergoing a transformative phase at the moment, driven by technology, personalisation, and sustainability. So, for this week’s Industry Review, Bobby wanted to chat with three of the county’s finest to find out just what makes this line of business tick. Joining Bobby is Padraig Casey, Head Concierge at The Killarney Park Hotel & President of Les Clefs d'Or Sally McGrath, Concierge at the Cashel Palace Hotel in Tipperary Martin Mulholland, Head Concierge at The Europa Hotel in Belfast