'A Diamond in the Rough' with Steven van Belleghem

Down To Business

Join Bobby Kerr for Ireland's premier business show covering all enterprise-related topics from personal finance to business news. Listen and subscribe to Down To Business on Apple Podcasts and Spotify. Download, listen and subscribe on the Newstalk App. You can also listen to Newstalk live on newstalk.com or on Alexa, by and asking: 'Alexa, play Newstalk'

'A Diamond in the Rough' with Steven van Belleghem

Despite high aspirations to delight customers, many companies falter at the execution stage, leaving a gap between grand plans and customer realities. Steven has spent over a decade conversing with CX professionals and has a wealth of insights on why companies struggle to shine in customer service. His new management book serves as a guide to embedding a genuine Customer Culture within your organisation, offering practical tools and revealing how minor alterations can lead to significant outcomes. This week Mandy Johnston talks to Steven about his new book.

Podcasts

Down To Business

Latest episodes

Executive Chair: Luke Hanlon, MD of SuperValu & Centra

We Need New Leaders: Mastering reputation management to reshape the C-Suite

Conor Pope on Lidl's 25 years in Ireland

Industry Review: Digital Marketing

Out & About: Bees On The Roof

Bobby's Business Roundup with Doug Keatinge & Linda Daly

'A Diamond in the Rough' with Steven van Belleghem